New Patients

New Patient

We welcome new patients – infant thru 18 years of age. We welcome patient transfers and patients new to our community. We have the knowledge and expertise to care for children with all types of needs. We accept patient and doctor referrals for any pediatric dental or orthodontic care. If your child is experiencing a problem of an emergency nature, we will prioritize his appointment.

New Patient

All patients are seen by appointment only. We ask that you arrive 10 to 15 minutes before your first scheduled visit to complete any necessary patient registration. If you arrive late you may be asked to reschedule. We have reserved an appointment time specifically for your child, and we kindly request at least 48 hours prior notice if the cancellation of your appointment is necessary. Without this notice, a $35 broken appointment fee may be incurred.

New Patient

We value your time and strive to see every patient when scheduled. However, sometimes a patient emergency or complicated procedure may cause a delay. We appreciate your understanding in these circumstances and are certain you would desire the same timely care if your child was experiencing an emergency.

Infant Visit

Infant Visit
Patient
Infant Visit

In accordance with guidelines established by the American Academy of Pediatric Dentistry (AAPD), the governing body of pediatric dentistry, we recommend an infant dental visit no later than 12 months of age. During this visit Dr. Tom will provide an oral exam, demonstrate proper oral hygiene and brushing techniques, and discuss nutritional and feeding concerns.

With tooth decay considered the #1 chronic childhood disease, it is important for parents to establish good oral hygiene and nutritional habits in the formative years. New parents are confronted with multiple challenges concerning infant care and are quite often unaware of the unfortunate consequences created by poor eating and feeding habits, improper brushing techniques, thumb sucking, and pacifier usage.

Dr. Tom will demonstrate proper brushing techniques and methods utilized to overcome the parental struggles sometimes associated with the brushing activity. He will discuss bottle and breast feeding; eating habits associated with tooth decay; why it is important to clean the oral cavity after feeding; what are the effects of prolonged bottle feeding; what are the oral effects of medications, vitamins, and antibiotics; how to choose a pacifier, etc.

At the conclusion of the infant visit the parent should possess the skill set and understanding necessary to provide the appropriate oral care for their child and establish the framework for a lifetime of healthy dental habits.

Your Child’s First Cleaning

We recommend a first comprehensive dental visit including a professional cleaning at 2 to 3 years of age. This gives us the opportunity to establish good dental habits at an early age, and correct any existing problems before they become serious and result in permanent damage.

As a parent you can play an important role in preparing your child for this visit. It is important to demonstrate positive attitudes and encouraging language when describing the dental visit. Avoid using technical terminology unfamiliar to your child to describe dental procedures. Children’s books and videos can assist you in communication by describing the dental visit utilizing age appropriate language and visualizations. Be positive! Describe the first visit as an adventure, much like a visit to the zoo.

During the first visit we allow extra time for your child to become acquainted with our staff and to inspect our facilities. It is normal for many children to be afraid or anxious in a new environment. Most fears are fears of the unknown. We try to eliminate these fears by proceeding at a reasonable pace and explaining all procedures in terminology that your child can understand.

We encourage parents to accompany their child into the treatment bay during this initial visit. This allows you to ask questions and discuss your concerns with the doctor and staff during the examination. In addition it enables you to clarify any misconceptions or questions your child may later have.

Your child’s brushing skills will be evaluated and oral hygiene instruction will be given to correct any deficiencies. A thorough dental and orthodontic examination will be performed by the doctor in addition to a professional cleaning and topical fluoride application. X-rays are not a routine part of our examination procedure, and are only administered when further information is necessary to complete an accurate diagnosis.

No further treatment is completed at this visit unless your child is experiencing a problem of an emergency nature. Again, this policy is designed to allow your child adequate time to feel comfortable in our office before more definitive treatment is accomplished. At the conclusion of this visit the doctor will review with you our findings and all treatment recommendations.

Payment and Financing

Just as we are committed to providing excellent pediatric dental care, we are concerned about making it affordable to you. To help control billing and accounting costs, payment is expected at the time services are rendered. For your convenience our office accepts cash, personal checks, MasterCard, Visa, Discover, and American Express.

In addition, we offer Care Credit financing for patients requiring extensive services. Please contact our office manager for clarification of details regarding our patient financing program.

Dental Insurance

Our office accepts most dental insurance plans and frequently works with a variety of insurance carriers. We are proud to be a qualified and participating provider with both Delta Dental Premier and Cigna Radius, two of the highest quality dental plans in the central Ohio community. We are dedicated to providing all of our patients with the finest treatment available and base our treatment recommendations on your child’s needs and not insurance benefits.

Prior to completing any treatment we will gladly provide you with a cost estimate of our fee, what we anticipate your insurance benefit to be, and your estimated out-of-pocket responsibility. We will always do our best to maximize the insurance benefits that you are eligible to receive and we appreciate your prompt settlement of any charges that may be incurred during the treatment process.

Filing of insurance claims is done as a courtesy to our patients. If you are planning to use dental insurance, please bring your insurance card as well as any additional information required to file your insurance claim to your first visit. We will make a copy of your card and maintain this information in your file to allow for processing of future claims. If you do not bring the required information all fees for rendered services will be due in full at this visit. It is your responsibility to keep us informed of any changes or updates in your insurance information.

Most insurance plans cover only a portion of the dental fee, which means you will be responsible for your deductible and the estimated co-payment. Your co-payment is expected at the time of services.

New Patient

We must emphasize that as a health care provider, our relationship is with you and not your dental insurance carrier. Any amount not covered by your insurance company is your responsibility and is payable at the time services are rendered. We allow a maximum of 30 days for your insurance carrier to provide benefits for services. Any unpaid portions of your balance will be due in full and are your responsibility after that time period. Late payments are subject to a finance charge.

Please remember our office is here to service your needs. Please feel free to contact us with any insurance or payment questions.

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